Frequently Asked Questions

Will pre-qualifying affect my credit?

During the application, we do a soft pull on your credit that will not negatively affect your credit score.  Only when you choose an offer to submit for lender approval, does AUTOPAY run a hard pull against your credit which may affect your credit score.

How much will adding a co-applicant affect my rate?

Depending on the co-applicant’s credit score, income, and credit history, you could potentially get a better rate than applying on your own.

Will rate shopping negatively affect my credit score?

In order to have the lowest impact on your credit score, you should rate shop within a two-week period. Any inquiries for one type of financing done in a two-week period are reported by the credit bureaus as one, as opposed to multiple.

What type of lenders does AUTOPAY work with?

AUTOPAY partners with a network of trusted credit unions and financing institutions across the country. Each lending partner has a different set of criteria for approvals, enabling AUTOPAY to provide financing solutions to all levels of the credit spectrum.

What does the Warranty cover?

AUTOPAY offers extensive options for vehicle service contracts (warranty) options that cover maintenance and repairs, and provide roadside assistance in some cases. To see details on coverage options, visit this page.

What is GAP? 
Guaranteed Asset Protection (GAP) insurance covers the financial gap between the actual cash value of a vehicle and the payoff amount of the loan or lease in the event of a total loss.  To learn more about GAP insurance offered through AUTOPAY, check out this page.

What documentation is required?

To process an application for lender approval, AUTOPAY requires the following documentation::

  • Driver’s License
  • Insurance
  • Proof of Income (paystubs, tax returns)
  • Proof of Residence (i.e. utility bill, lease agreement)
  • Payoff letter if refinancing

Note: You may be asked to provide additional documentation for lenders or during contracting.

Will I be able to do automatic payments through AUTOPAY?

Yes, most of our lending partners offer automatic payments.

When does my offer expire?

Our pre-qualification and lender-approved offers are valid for 30 days.

What are your minimum & maximum loan amounts?

We offer loan amounts from $2,500 to $100,000.

What are your and minimum maximum loan term (months)?

We can offer terms from 24 months to 84 months for qualified applicants.

Do you have a No Prepayment Penalty?


What is your minimum APR?

We offer rates as low as 1.99% for qualified applicants

What is your application fee?

There is no fee to apply!

I’m applying for a purchase, do I need to have a vehicle identified?

For a full approval we do need specific vehicle details, however we can give you a good idea of approval options without that information.


Have a question that’s not listed or want more information? Give us a call at 844.276.3272 or email